Friday, July 3, 2009

Quality of Medical Transcription

When a transcription service provides quality guidelines it usually means that they are going to give you high quality service. The existence of pre-made rules that are given to all employees is a good indication that you are going to be getting your money’s worth. Everyone is being held to the same guidelines.

Consistency is vital in a company that is handling hundreds of different medical documents every day. With so many different people doing the work, it’s easy to get a range of standards if you don’t provide quality guidelines. If you don’t see the quality guidelines displayed on the website of the company you are considering, then you should certainly ask them about this. Some transcription services do have their guidelines, but haven’t made them public. However, a service that has everything to offer will probably display them on their site, for your perusal.


The proposed guidelines address four components of quality documentation:
–Dictation;
–Transcriptionist skill level;
–Management—how the system is devised and followed; and
Quality assurance components.
Quality assurance is necessary to ensure the accuracy of healthcare documentation. It also assists in protecting healthcare providers, facilitates reimbursement, and improves communication among healthcare providers, thus improving the overall quality of patient care. This document is intended to be a guide for establishing a quality assurance program for dictation, medical transcription, and related processes. It establishes essential and desirable elements for quality healthcare documentation.

Our transcription services involve a number of procedures that ensure adequate and quality product. Our medical transcription works with the general standards. We avail of medical expert’s service and quality checking by an international medical agency. No language errors occur in our transcription because we utilize the services of language experts, technical editors and proofreaders. Our transcription procedures involve 3-tier checking programs for 100% accuracy.

Our medical transcription quality assurance process

• Office notes and recorder files are uploaded or dictated by the medical offices
• Files are initially transcribed by medical transcription staff into text files
• Transcribed files go through two levels of quality control audits to give close to 100% accuracy
• QA professionals go through original dictations checking for context errors
• Completed files are sent back to the medical office for download

We employ experienced medical transcription professionals and editors to deliver highly accurate transcriptions. We meet and exceed the requirements by

• Improving our transcription services and processes continuously
Constantly getting feedback from our clients
• Focusing on complete client satisfaction
• Encouraging employee involvement in daily operations
Our medical transcription professionals are well versed with AAMT guidelines, spelling, grammar and medical terminology.

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