Effectively, outsourcing is the modern day progression of an idea that has always existed in trade, but has found new application with the advancement and adoption of new technologies.
Applied to the area of medical services, as healthcare organizations and providers grow in size and operations, it becomes imperative that their focus be directed to their core activities (patient care) while non-core functions (like transcription and billing) are contracted out or outsourced to organizations which specialize in that particular function. This allows medical providers to do things a lot more efficiently and enables them to do more with less.
With the daily challenges of managing patient information and stringent regulations, managing a full medical transcription staff also puts a strain on the time and resources of a medical organization. Outsourcing medical transcription work in such a scenario is not only immensely beneficial, but also comes with a few other advantages that are not possible with in-house transcription. Listed below are a few of these benefits.
1 Lower Capital Investment & Equipment Expenses
When you outsource your medical transcription requirements, you no longer have to own or maintain a dictation system, a typing platform or worry about upgrading your equipment. Your capital expenses on maintenance with the average maintenance agreement can cost upwards of 10% of equipment costs, annually.
Maintaining an in-house transcription team also places certain office equipment and space expenses which are removed by outsourcing.
2 Turnaround time guarantees & Volume fluctuations
While the number of documents generated by a healthcare organization averages out across months, on a daily basis document volume can fluctuate heavily because of dictation frequency and patient volume. This not only increases management overhead but also delays transcription more often than not.
With a medical transcription vendor, you are provided with guarantees on turnaround time so that patient documents are never delayed. This removes the need for you to set document priority based on the criticality and urgency of a document and ensures that all documents are available when you need them.
3 Reduced management overheads
The amount of time needed to manage medical transcription in-house can be a large overhead when you consider tasks like managing dictations, allocating transcription work, setting document priority and maintaining archives of audio and documents. Outsourcing reduces these overheads effectively improving efficiency in other areas.
4 Benefits from economies of scale
Transcription firms usually handle dictations from several hundreds and sometimes thousands of medical professionals on a daily basis. Because of the volumes they handle, transcription of documents is streamlined with the implementation of commercial workflow systems, set workflow practices and quality assurance processes. These practices improve quality while reducing costs. More often than not, these cost benefits are passed on to customers reducing your transcription expense while improving quality.
5 Online Documents and Archives
The advent of online medical transcription and associated document management systems, in the last few years has resulted in a number of web based tools that simplify organization and management of documents.
In-house transcription requires a painstaking system of distributing and archiving reports generated on a daily basis. Shifting to an outsourced transcription solution usually comes with a free online document management system that removes a number of these document management overheads.
These free systems provide a simple a number of secure document management features in an easy-to-use interface.
Apart from removing the IT costs associated with owning and maintaining such systems, they result in a number of staff efficiency gains.
6 Lower direct labor costs
Hiring transcribers as full time employees adds to your direct labor costs in terms of salaries, payroll benefits and payroll taxes, increasing the total cost of running your organization. Outsourcing removes a large number of these costs.
We have gone over the efficiency and quality benefits that accompany outsourced medical transcription solutions. We also touched on the broad cost benefits associated with medical transcription outsourcing. Let us now break down some of these expenses to get a clearer picture. The actual amounts spent on each of the below expenses vary from organization to organization.
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